Returns Policy

Returns Policy

1. Overview

At CP-TECH INTERNATIONAL LTD, we are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

2. Return Eligibility

You may request a return within 14 days of receiving your item.

The item must be unused, in the original packaging, and in the same condition you received it.

Proof of purchase is required (invoice or receipt).

3. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged by misuse or negligence.
  • Items without original packaging or with broken seals.
  • Customized or special-order products.

4. Return Process

To initiate a return:

  • Contact our support team at info@thecptech.info with your order number and reason for return.
  • Our team will guide you with the return procedure and provide you with the return address.

5. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund.

Approved refunds will be processed to your original payment method within 7–10 business days.

6. Exchanges

Items can only be exchanged if they are defective or damaged upon arrival.

To request an exchange, email us within 48 hours of delivery with photo evidence.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.

Original shipping fees are non-refundable.

8. Contact Us

For any questions regarding returns or refunds, please contact us at: